Willow Park Convalescent Home

Willow Park Convalescent Home - CLEVELAND, OH

18810 HARVARD AVE, CLEVELAND, OH 44122

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WILLOW PARK:

WILLOW PARK

has been placed on our NHAA Watchlist for the following:

Immediate Jeopardy Findingsi

On November 1, 2022 and December 1, 2022, state nursing home surveyors found that WILLOW PARK caused IMMEDIATE JEOPARDY to residents.

All Recent Surveys:   2022-11-01   2022-12-01

In 6 separate written deficiencies, state nursing home surveyors found that WILLOW PARK caused IMMEDIATE JEOPARDY to residents (from September 3, 2013 to December 1, 2022).

All Surveys:   2013-09-03   2019-06-20   2022-11-01   2022-12-01

Actual Harm Findingsi

On November 1, 2022 and December 1, 2022, state nursing home surveyors found that WILLOW PARK caused ACTUAL HARM to residents.

All Recent Surveys:   2022-11-01   2022-12-01

In 14 separate written deficiencies, state nursing home surveyors found that WILLOW PARK caused ACTUAL HARM to residents (from March 22, 2011 to December 1, 2022).

All Surveys:   2013-09-03   2012-11-06   2011-03-22   2017-03-09   2017-05-26   2018-01-12   2018-05-07   2021-03-23   2019-06-20   2022-11-01   2022-12-01

Special Focus Facilityi

WILLOW PARK has been designated a Special Focus Facility because of a history of serious quality issues. Find out more on our page dedicated to Special Focus Facilities.

Worst Nursing Home Ratingsi

WILLOW PARK received the worst ratings for the following:

1-star out of 5
47 months total between January, 2014 and June, 2022

1-star out of 5
For the last 46 consecutive months - April, 2019 to July, 2023

1-star out of 5
76 months total between January, 2014 and July, 2023

1-star out of 5
For the last 12 consecutive months - July, 2022 to July, 2023

1-star out of 5
56 months total between January, 2014 and July, 2023

1-star out of 5
47 months total between January, 2014 and November, 2021

Source - These ratings are published monthly by CMS (Centers for Medicare and Medicaid Services)

History of Unsafe Staffingi

Understaffing has a very human cost, not only to the dignity of nursing home residents but also to their basic safety and well-being. Click here for signs and symptoms of understaffing.

Understaffing has been determined to cause patient injury and deprive residents of essential care according to numerous scientific studies.

What is unsafe CNA staffing?

Below 2.0 hours of CNA time for each resident per day

"Less than 2.0 nurse aide hours per patient day is likely to result in poor care."

- CMS Report to Congress

Was WILLOW PARK staffed at Unsafe levels?:

Days staffed below 2.0 hours of CNA time for each resident per day In 2022: 73.3%
66 days
out of 90 days
In 2021: 81.4%
297 days
out of 365 days
In 2020: 95.6%
350 days
out of 366 days
In 2019: 76.7%
211 days
out of 275 days
In 2018: 86.4%
236 days
out of 273 days
In 2017: 83.9%
229 days
out of 273 days
Average CNA care
per resident per day
In 2022: 1.82 hours
January 1, 2022 to March 31, 2022
(Below 2.0 hours is unsafe)
In 2021: 1.75 hours
January 1, 2021 to December 31, 2021
(Below 2.0 hours is unsafe)
In 2020: 1.68 hours
January 1, 2020 to December 31, 2020
(Below 2.0 hours is unsafe)
In 2019: 1.80 hours
April 1, 2019 to December 31, 2019
(Below 2.0 hours is unsafe)
In 2018: 1.76 hours
January 1, 2018 to September 30, 2018
(Below 2.0 hours is unsafe)
In 2017: 1.75 hours
January 1, 2017 to September 30, 2017
(Below 2.0 hours is unsafe)
Average overall care
per resident per day
In 2022: 2.88 hours
of overall care per resident per day
(January 1, 2022 to March 31, 2022)
In 2021: 3.09 hours
of overall care per resident per day
(January 1, 2021 to December 31, 2021)
In 2020: 2.86 hours
of overall care per resident per day
(January 1, 2020 to December 31, 2020)
In 2019: 3.13 hours
of overall care per resident per day
(April 1, 2019 to December 31, 2019)
In 2018: 3.13 hours
of overall care per resident per day
(January 1, 2018 to September 30, 2018)
In 2017: 2.95 hours
of overall care per resident per day
(January 1, 2017 to September 30, 2017)

Source — Payroll Based Journal daily staffing reports filed by this nursing home with CMS.
(For 2018, the most currently avaliable data is used above.)

Why do staffing levels matter to WILLOW PARK residents?

  • 75.0% of residents need assistance with toileting and/or incontinent care
  • 71.6% of residents needed assistance transferring from bed and/or wheelchair
  • 60.3% of residents had dementia
  • 60.3% of residents confined to wheelchair and/or bed

Source -- Most recently published Resident Characteristics data (Form 672) submitted by this nursing home to CMS. (March 9, 2017)

Your Experience Matters

...and we want to hear it.

NHAA is here to assist families, residents, and the community by sounding the alarm on issues like those found above. Please give us a call or fill complete our form detailing your experience. If you are struggling and upset, CLICK HERE to understand your options.

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