WINDSOR TERRACE:
- caused IMMEDIATE JEOPARDYi to residents
- caused ACTUAL HARMi to residents
- has been designated a Special Focus Facilityi
- has received the worst ratingsi
- had unsafe staffing levelsi despite large revenues
WINDSOR TERRACE
has been placed on our NHAA Watchlist for the following:
Immediate Jeopardy Findingsi
On December 14, 2022, state nursing home surveyors found that WINDSOR TERRACE caused IMMEDIATE JEOPARDY to residents.
All Recent Surveys: 2022-12-14
Actual Harm Findingsi
On December 14, 2022, state nursing home surveyors found that WINDSOR TERRACE caused ACTUAL HARM to residents.
All Recent Surveys: 2022-12-14
In 12 separate written deficiencies, state nursing home surveyors found that WINDSOR TERRACE caused ACTUAL HARM to residents (from May 26, 2017 to December 14, 2022).
All Surveys: 2017-05-26 2017-06-02 2019-12-06 2021-04-15 2022-07-15 2022-08-09 2022-12-14
Worst Nursing Home Ratingsi
WINDSOR TERRACE received the worst ratings for the following:
40 months total between January, 2014 and June, 2021
For the last 68 consecutive months - July, 2017 to July, 2023
68 months total between July, 2017 and July, 2023
44 months total between January, 2014 and November, 2022
31 months total between January, 2014 and June, 2022
History of Unsafe Staffingi
Understaffing has a very human cost, not only to the dignity of nursing home residents but also to their basic safety and well-being. Click here for signs and symptoms of understaffing.
Understaffing has been determined to cause patient injury and deprive residents of essential care according to numerous scientific studies.
What is unsafe CNA staffing?
Below 2.0 hours of CNA time for each resident per day
"Less than 2.0 nurse aide hours per patient day is likely to result in poor care."
What is inadequate CNA staffing?
Below 2.8 hours of CNA time for each resident per day
"Residents need a minimum of 2.80 hours of CNA care per day for safety and basic services.
- Institute of Medicine’s Keeping Patients Safe, 2004, and American Nurses Association’s Position Statement dated November 12, 2014
What is inadequate overall staffing?
Below 4.1 hours of RNs, LPNs, and CNAs time for each resident per day
"Residents need a minimum total of 4.10 hours of care from RNs, LPNs, and CNAs per day for safety and basic services.
- American Nurses Association’s Position Statement dated November 12, 2014
Was WINDSOR TERRACE staffed at Unsafe levels?:
10 days
out of 365 days In 2021: 0.6%
2 days
out of 344 days In 2020: 0.3%
1 days
out of 366 days In 2019: 0.3%
1 days
out of 365 days In 2018: 18.6%
68 days
out of 365 days In 2017: 38.9%
142 days
out of 365 days
per resident per day In 2022: 2.35 hours
January 1, 2022 to December 31, 2022
(Below 2.0 hours is unsafe) In 2021: 2.36 hours
January 1, 2021 to December 10, 2021
(Below 2.0 hours is unsafe) In 2020: 2.51 hours
January 1, 2020 to December 31, 2020
(Below 2.0 hours is unsafe) In 2019: 2.31 hours
January 1, 2019 to December 31, 2019
(Below 2.0 hours is unsafe) In 2018: 2.14 hours
January 1, 2018 to December 31, 2018
(Below 2.0 hours is unsafe) In 2017: 1.98 hours
January 1, 2017 to December 31, 2017
(Below 2.0 hours is unsafe)
per resident per day In 2022: 3.82 hours
of overall care per resident per day
(January 1, 2022 to December 31, 2022) In 2021: 3.90 hours
of overall care per resident per day
(January 1, 2021 to December 10, 2021) In 2020: 4.26 hours
of overall care per resident per day
(January 1, 2020 to December 31, 2020) In 2019: 3.97 hours
of overall care per resident per day
(January 1, 2019 to December 31, 2019) In 2018: 3.64 hours
of overall care per resident per day
(January 1, 2018 to December 31, 2018) In 2017: 3.35 hours
of overall care per resident per day
(January 1, 2017 to December 31, 2017)
Source — Payroll Based Journal daily staffing reports filed by this nursing home with CMS.
(For 2018, the most currently avaliable data is used above.)
Why do staffing levels matter to WINDSOR TERRACE residents?
- 100.0% of residents need assistance with toileting and/or incontinent care
- 100.0% of residents needed assistance transferring from bed and/or wheelchair
- 29.1% of residents had dementia
- 6.8% of residents confined to wheelchair and/or bed
Source -- Most recently published Resident Characteristics data (Form 672) submitted by this nursing home to CMS. (April 26, 2018)
Your Experience Matters
...and we want to hear it.
NHAA is here to assist families, residents, and the community by sounding the alarm on issues like those found above. Please give us a call or fill complete our form detailing your experience. If you are struggling and upset, CLICK HERE to understand your options.
NHAA Watchlist
Our Watchlist tracks those nursing homes that have been found to harm residents, have unsafe practices, unsafe staffing, and the worst ratings.
