CROSS COUNTRY:
- caused IMMEDIATE JEOPARDYi to residents
- caused ACTUAL HARMi to residents
- has received the worst ratingsi
- had unsafe staffing levelsi despite large revenues
CROSS COUNTRY
has been placed on our NHAA Watchlist for the following:
Immediate Jeopardy Findingsi
In 9 separate written deficiencies, state nursing home surveyors found that CROSS COUNTRY caused IMMEDIATE JEOPARDY to residents (from February 14, 2014 to October 15, 2021).
All Surveys: 2014-02-14 2015-10-01 2017-02-10 2021-10-15
Actual Harm Findingsi
In 19 separate written deficiencies, state nursing home surveyors found that CROSS COUNTRY caused ACTUAL HARM to residents (from January 18, 2012 to October 15, 2021).
All Surveys: 2014-10-20 2015-09-02 2015-10-01 2013-03-26 2013-03-26 2012-01-18 2016-04-19 2017-03-29 2017-02-10 2021-10-15
Worst Nursing Home Ratingsi
CROSS COUNTRY received the worst ratings for the following:
For the last 18 consecutive months - January, 2022 to July, 2023
90 months total between January, 2014 and July, 2023
For the last 18 consecutive months - January, 2022 to July, 2023
75 months total between January, 2014 and July, 2023
24 months total between February, 2015 and September, 2019
For the last 26 consecutive months - April, 2021 to July, 2023
95 months total between January, 2014 and July, 2023
72 months total between January, 2014 and June, 2022
History of Unsafe Staffingi
Understaffing has a very human cost, not only to the dignity of nursing home residents but also to their basic safety and well-being. Click here for signs and symptoms of understaffing.
Understaffing has been determined to cause patient injury and deprive residents of essential care according to numerous scientific studies.
What is unsafe CNA staffing?
Below 2.0 hours of CNA time for each resident per day
"Less than 2.0 nurse aide hours per patient day is likely to result in poor care."
Was CROSS COUNTRY staffed at Unsafe levels?:
313 days
out of 365 days In 2021: 91%
332 days
out of 365 days In 2020: 60.7%
167 days
out of 275 days In 2019: 75.9%
277 days
out of 365 days In 2018: 88.5%
323 days
out of 365 days In 2017: 92.7%
255 days
out of 275 days
per resident per day In 2022: 1.68 hours
January 1, 2022 to December 31, 2022
(Below 2.0 hours is unsafe) In 2021: 1.51 hours
January 1, 2021 to December 31, 2021
(Below 2.0 hours is unsafe) In 2020: 1.89 hours
April 1, 2020 to December 31, 2020
(Below 2.0 hours is unsafe) In 2019: 1.75 hours
January 1, 2019 to December 31, 2019
(Below 2.0 hours is unsafe) In 2018: 1.67 hours
January 1, 2018 to December 31, 2018
(Below 2.0 hours is unsafe) In 2017: 1.51 hours
April 1, 2017 to December 31, 2017
(Below 2.0 hours is unsafe)
per resident per day In 2022: 2.93 hours
of overall care per resident per day
(January 1, 2022 to December 31, 2022) In 2021: 2.81 hours
of overall care per resident per day
(January 1, 2021 to December 31, 2021) In 2020: 3.29 hours
of overall care per resident per day
(April 1, 2020 to December 31, 2020) In 2019: 3.26 hours
of overall care per resident per day
(January 1, 2019 to December 31, 2019) In 2018: 3.06 hours
of overall care per resident per day
(January 1, 2018 to December 31, 2018) In 2017: 2.97 hours
of overall care per resident per day
(April 1, 2017 to December 31, 2017)
Source — Payroll Based Journal daily staffing reports filed by this nursing home with CMS.
(For 2018, the most currently avaliable data is used above.)
Why do staffing levels matter to CROSS COUNTRY residents?
- 100.0% of residents need assistance with toileting and/or incontinent care
- 100.0% of residents needed assistance transferring from bed and/or wheelchair
- 63.5% of residents confined to wheelchair and/or bed
- 51.9% of residents had dementia
Source -- Most recently published Resident Characteristics data (Form 672) submitted by this nursing home to CMS. (May 12, 2017)
Your Experience Matters
...and we want to hear it.
NHAA is here to assist families, residents, and the community by sounding the alarm on issues like those found above. Please give us a call or fill complete our form detailing your experience. If you are struggling and upset, CLICK HERE to understand your options.
NHAA Watchlist
Our Watchlist tracks those nursing homes that have been found to harm residents, have unsafe practices, unsafe staffing, and the worst ratings.
