LOWELL, MA- WILLOW MANOR

LOWELL, MA- Director admits environmental issues throughout the facility

WILLOW MANOR

30 PRINCETON BOULEVARD
LOWELL, MA

Facility failed to maintain all resident care areas of the building in good repair and in a clean manner.

Willow Manor is also on the NHAA Watchlist because they have caused ACTUAL HARM to residents, has received the worst ratings and had unsafe staffing levels despite large revenues. Visit the NHAA Watchlist page for Willow Manor to learn more.

If you have or had a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.

State Findings:

During an interview on 7/07/21 at 11:30 A.M., the Center Executive Director said that the building needs new paint and wallpaper. The Center Executive Director said there was no formal work plan in place for the environment on the resident care units. The Center Executive Director said there are widespread environmental issues throughout the facility.

The first floor hallway had multiple areas of the walls with white patching without paint and areas where wall paper had been removed.
The first floor Dayroom had multiple areas of peeling wallpaper, as well as scuffed walls and door jambs. The radiator was scuffed and the chair rail had peeling paint.

40 rooms were found to have issues.

101- The closet door was off the tracks and a handle was missing, the headboard of bed A had brown smears across it, the Bed B privacy curtain was soiled, a blue arm chair seat was stained, the yellow arm chair seat was stained, the over the toilet commode was rusty.

111- The closet door was off the tracks, the ceiling above the closet doors was black, the bathroom door jamb was rusted, the toilet paper holder rod was missing, the wall next to Bed A was spattered with a brown substance, the over the toilet commode was rusted.

112- The closet door was missing a knob, the radiator was rusted, the bathroom wall had multiple small holes, the walls in the room were scuffed and gouged throughout, the room ceiling near the window and above Bed A had a large brown stains.

201- The bathroom floor had tiles missing.

211- One closet door was missing and the other one was off of it’s track, the electric box cover on the wall near Bed A was broken and held together with tape, One wall had a large area that was patched and not painted, the walls below the wallpaper border were scuffed, the wall behind Bed B was gouged, one wall had multiple small holes and the vertical blinds had multiple[le broken pieces that were lying on top of the windowsill.

Your Experience Matters

...and we want to hear it.

NHAA is here to assist families, residents, and the community by sounding the alarm on issues like those found above. This nursing home and many others across the country are cited for abuse and neglect.

If you have or had a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.

We have helped many already and we can help you and your loved one as well by filing a state complaint, hiring a specialized nursing home attorney or helping you find a more suitable location for your loved one.

You can make a difference, even if your loved one has already passed away.

Please give us a call at 1-800-645-5262 or fill out our form detailing your experience.

Personal Note from NHA-Advocates

NHAA shares with all the families of loved ones who are confined to nursing homes the pain and anguish of putting them in the care of someone else. We expect our loved ones to be treated with dignity and honor in the homes we place them. We cannot emphasize enough to family members of nursing home residents; frequent visits are essential to our loved ones’ well-being and safety.

If you are struggling and upset, click here to understand your options, or contact us through our contact form or call our toll free hot line number: 1-800-645-5262.

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